AAA - Forest Acres
Client Review on AAA - Forest Acres
Feedback:
I live in Charleston SC and traveled to Columbia SC on Saturday, 10/12/19. At my 1st stop in Columbia my car would not start and I knew that it was not the battery (I had reason to believe that the starter had gone bad). I called AAA to get towed. It took the AAA tow truck approximately 2 1/2 hours to get to me. They towed my car to the Forest Acres AAA service center which was approx. 1 mile away. By the time we got to AAA, they had closed 15 min. prior. Being that the next day was Sunday, I was stuck in Columbia with the hope that they could repair it on Monday. This is not the reason for my bad review...... Thinking that it was the starter in my car that had to be replaced (I drive a 2007 Lexus), I did a little research and found out that it should cost in the $450-$500 range. On Monday after AAA diagnosed my car and told me that it WAS the starter, they quoted me an estimate of $700+, but told me that I could save $50 if I opted for a remanufactured starter (which I did). I told the manager that I had already researched what the cost should be, approx $500 tops, but he offered no help at that point. While my car was being repaired, I called the Lexus of Charleston repair center...who normally services my car...and asked what THEY would charge to replace the starter in my vehicle. They quoted me $529 total....(parts, labor, tax, etc). This was the Lexus dealership!! I then provided the quote to the AAA manager. He said that he could not use it, but he did call the Lexus dealership in Columbia. I don't know what the Columbia dealership told him, but he lowered my AAA bill to $559. My point is......I absolutely feel that AAA tried to take advantage of me. They knew I was from out of town, could not take my car anywhere else because it wouldn't run without the repair, and tried to charge me nearly $200 more than the Lexus dealership would have.
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