AAA - Forest Acres
Client Review on AAA - Forest Acres
Feedback:
Do not take your vehicle to this AAA car care center. It was recommended by the AAA representative to have my vehicle towed to one of their car care service centers and the towing fee would be waived. Then I was told I would receive a 10% discount off the cost of repairs. So, I assumed this may net me some savings and said ok. Well, I get a call with an estimate of $1,900 to repair the issue and this included my $30 dollar discount. What a minute I said 10% of $1,900 is $190 dollars? The AAA representative told me no sir, it is 10% off the cost of labor only. The repairs included new spark plugs, ignition coils, and plenum gasket for $1,900. This is for a Nissan Maxima by the way and after watching a youtube video it is very similar to open heart surgery to replace these parts. My wife picked the vehicle up and after driving down the road turned around and took it back because it was making a strange noise. The representative assured her it was an exhaust leak and just drive it on home. The following morning she takes it back after having the exhaust issue looked at and the coils installed supposedly failed on 2 and 3 that were just replaced. I have been reassured all the issues will be resolved and it would be safe to drive until the replacement parts arrive later this week. I wish David would have made that recommendation before I payed $1,900 for the repairs and the AAA representative should have informed me the 10% discount was labor only. So, I would suggest the car care specialist tell the customer you can drive your vehicle without the repairs. Also, the 10% discount is on the labor portion only. Very frustrated with the entire process and would advise you to do your homework before paying for any repairs. The only saving grace is they have a 2 year 24,000 mile warranty to repair the repairs for what that is worth?
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