Client Review on AAA Heathrow
Feedback:
Platinum members for 10 years!! AAA has degraded into the worst service I have ever seen for example we called for roadside assistance, key was stuck in ignition, worn tumbler, the tow truck driver shows up and informs us that we have Key tumbler insurance up to $150 for replacement and they will call locksmith for us. We proceed to call AAA for the locksmith and they had absolutely no locksmith available after three different calls to three companies. We decided to have the car towed to the house after the tow was complete the driver demanded that we pay his tolls back to Ohio. Discussing the unreasonable nature of asking us for tolls for AAA platinum members, he got angry and was about to leave we told him he needed to put the automatic transmission back in place for use and he was also angry that we had to ask him to do this. Tow truck driver was about to leave and we were asking him for the keys. We get the keys to the truck and he leaves and we noticed that our automatic start FOB is missing. The next day we make two phone calls one to a locksmith and the other to the tow company to get our fob. The locksmith in Newcastle told us it was gonna cost us $400 to get our ignition Tumblr fixed. We explain to him that we have the AAA insurance and he says he doesn’t really care about that that he was going to charge us that no matter what. We disagree with his position and he proceeds to start throwing profanities at us. The tow truck company calls back and we explain to The person what happened with the key fob and they begin to explain to us that they did not have the key fob. We call our AAA main office and we also called the headquarters office in Florida and explain to him how awful this situation is turned. Like all things AAA they tell us that they care and it matters but we have heard nothing no sense and have no resolve in the end it cost me $70 for me to replace the Tumblr on my own and it’s gonna cost me an additional $400 for me to replace the automatic start system. AAA is a simply awful service and there has to be another alternative. Don’t waste your money on this awful joke of a racket.Will be switching to Goodsam roadside assistance.
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