Client Review on Access Services

Feedback:

I have a caseworker thru JRS, Felicia, and she is wonderful. I feel really comfortable with her and I almost have trust in her and JRS. I dont trust easily. The reason for the 4 stars and it was a struggle between 3 and 4 was because finally they actually helped me with something today. For a while I was getting really frusterated with JRS because my family was homeless for 2 years and prior caseworkers I had I feel did not properly help my family find a home. We found a home on our own and the least they could of done was find us proper resources to help us with first last and/or security deposit but once again we had to move in by ourselves with no help. Not even proper help for furniture which left us nothing in our savings and now we are struggling paycheck to paycheck. I feel they couldve done better. So better training on all the resources in montgomery county is needed. But thanku for it least helping us find a resource to get a portion of our electric bill paid today. That really helped. I more so use my caseworker as a mobile therapist. Felicia is a great listener and gives great advice. I'm gonna hold off and have some faith that things will get better with them because of how much i adore my caseworker. Their program means well and I have faith that they can do more to help us that have serious mental illness live independently away from jails and institutions and homelessness.New update: Im on my 5th or 6th caseworker now and Ive been with JRS for over a year. Their employee turn around is too much and its hard to trust when you keep getting a new caseworker. I wish they could drive us to appointments or food pantrys or even local mental illness groups. Where I live, we have no public transit and since getting SSDI, I no longer have Medicaid but now i have medicare and transnet only takes medicaid clients. And since PA took my license because im prescribed a stimulant for ADHD, I have no way of getting around and getting proper supports and services. JRS was supposed to help me become more Community oriented and help me not isolate, however, every time I come up with a service to them, its no good because I cant get there. So basically our meetings at my house have been pointless and no help. I guess not their fault but they are supposed to help me find solutions so I can get better and join society. So even though I'm not in jails or institutions, in still being institutionalized, just in my own home that I can barely afford. I am finally on the wait list for ACT so thats a plus. And I am supposed to get my license back this May but I'm still prescribed a stimulant and I dont wamt to get another DUI for my prescribed medication and go to jail again nor do I want to violate probation so I probably wont drive ever again until laws change. My caseworker is now suggessting I get a recovery coach which sounds like a nice way to get rid of me. So I'll update in a few months.