Allstate Insurance Agent: Kevin Calder
Client Reviews on Allstate Insurance Agent: Kevin Calder
Feedback:
DO NOT USE THIS AGENCY OR THIS COMPANY. I had three policies with this company- my car, house and motorcycle. The first problem was partially my fault. I had autopay with them but when I changed banks I forgot to notify them. The first I knew there was a problem was when I received a letter telling me that my policy had been canceled 4 days previously and that there would be a hefty fee to reinstate it. A phone call informing me there was a problem before they cancelled my policy would have been appreciated. The big problem is I bought a new motorcycle and added it to the policy. Pending the sale of my old bike I had both on the policy. When I sold my old bike I took it off he policy and was told by Calder that the unused premiums would be a credit on my next bill. When it arrived without the credit I assumed it was an honest mistake. I called Calder and was told hey would send me a corrected bill including the credit. They then called me back and said they were just keeping the money since I cancelled the policy with in 2 months of it's renewal. I tried writing the company itself at the address on their webpage and they replied that they had a "strict rule" about keeping the unused premiums even if the customer no longer owned the vehicle.
Feedback:
Great group of people! Always professional, kind, and quick to help! Whenever we need anything changed or done quickly they are right on it! I am very happy we switched to Allstate years ago and will continue to stay with them for years to come. Thank you for always helping with all of our insurance needs!
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Friendly staff. Quick to respond. Professional office. Competitive premiums.
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We always get the information that we need!
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Customer service is excellent. They take time to answer your questions. They are patient and knowledgeable.
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Great insurance agency office. Everyone is friendly and knowledgeable. Location is ideal for the Joliet - Crest Hill area and surrounding.
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Kevin Calder and his team is very professional ,I have been with Allstate for over 20yrs. You are really in good hands with Kevin Calder and his team!!! THANKS!!!
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Absolutely the best insurance agency I have ever gone through. Stellar customer service!
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Kevin and team are fabulous!! They are truly there for their customers. Been with them for over 10 years now, 4 houses, multiple cars, a boat and now flood insurance. Great to have one agent overseeing all my insurance needs!! Thanks to the whole team!!
Feedback:
An agency with friendly service whose focus is on the customer. They take care of my requests in a timely fashion and always keep me posted. I appreciate them reaching out to me every so often to see if I would like to look over my policy to make sure I'm insured for exactly what I need and nothing more. I would highly recommend this agency.
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