American Family Insurance - Robert A Kilby Agency Inc.
Client Reviews on American Family Insurance - Robert A Kilby Agency Inc.
Feedback:
I have used them for years. Easy to work with and handles our business drivers great. Thanks guys.
Feedback:
All I can really say is that they are polite and that Diane is the lone bright spot in the office. Took them 2+ weeks and 4 phone calls to finally get me proof of renters insurance for a simple address change. Moving is already difficult. Each time they took my email address as if they had no file of my contact info. When talking to Bob himself he listed off 3 of my previous addresses asking if that is where I was moving to (this was my third call in) instead of the new address which I had given twice at this point. Slow, inept, never called me, but all the bills came on time. I will be taking my business elsewhere. Update they were charging me twice my premium with state farm for less coverage. Good riddance
Feedback:
No problems with service. Willing to meet and review plans. Only reason I don't give a 5 is no one is deserving of a 5 because after all this is insurance. No body wants to pay for it but you have to have it. Nice local business owner and member of the community. Support your local business. Have been insured with AMFAM for longer than I care to say, the one time I had a claim was covered with no questions asked. Not a fan of the prices which remain competitive but less so than in decades past. Top executives need to be careful, I may explore the corporate discounts from my place of employment.
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