American Family Insurance - Tim Wallace Agency Inc.
Client Reviews on American Family Insurance - Tim Wallace Agency Inc.
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Great agent. Very knowledgeable and friendly staff. Would definitely recommend.
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I have been insured with Tim for a long time, I don't even remember how long but over 15 years. I have had several things happen over that time. Tim and his team has always worked hard for me and what was right. Great service!!!!
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I have been with Tim and his team for many years and I have had outstanding customer service!! I had to report a claim and that has been super smooth and awesome!! Tim and American Family are just awesome!! !! Tim Thank you and Robyn, Jody for outstanding service and a superior product!!! Robb and Clayton
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I have been with the Tim Wallace Agency in South St Paul, MN for about 4 years now and have experienced nothing but great things. I switched to American Family from one of their competitors and couldn't be happier. Robin and Tim have been extremely helpful. Over the past several years I've went from just having auto insurance to acquiring home owners insurance and a life insurance policy. The one time I did have to use my auto policy due to someone rear-ending me, everything went smoothly. I elected to let American Family pay for the repairs for my car and subrogate the at-fault insurance company as they were a nightmare to deal with. American Family's claims team was quick and returned calls and Robin and Tim were available if I had any questions. It takes a lot to impress me insurance-wise. I worked for a property/casualty insurance company for 8 years as a medical, auto and property claims adjuster so I have pretty high expectations when it comes to my insurance and they have exceeded all my expectations!
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Great customer service and very knowledgeable. We recently purchased a home and needed help figuring out what we needed for coverage on the house. Robin was super helpful and explained every step of the process and the different coverage options -- so we could make the right choice. We were very thankful for his dedication to get us the best coverage and the coverage that was right for us. We ended up switching our auto coverage to American Family as well because we were so pleased with our experience.
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I have been with this agency for about 4 years now. Tim and Robin have helped me find every possible discount on my car insurance and life insurance. They're conveniently placed in South St. Paul, close to where I go to school and live. Thanks for savings!
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This agency has provided me with the absolute worst service I have ever received from any insurance agency. The great price reflects the horrible service... I guess you get what you pay for in this instance. Robin has been nothing but extremely rude and even told me NOT to renew my policy with AmFam (which is hilarious in my opinion). This was after he was unable to answer a very simple question I had regarding my policy. (I've had an insurance policy with them for 6 months and every month I have had the not so pleasurable experience of speaking with Robin in particular.) Not only did he try to place blame on me for the fact that he once again gave me incorrect information on my policy but when called out on that fact, he has been nothing but rude and even proceeded to hang up on me today... of course that was after he told me not the renew my policy and couldn't even answer my question in the first place. When I tried to call back and speak with a manager I was immediately sent to voicemail. Every where that I can make people aware of the horrible service and uneducated staffing at this location, I will be sure to post. I'm hoping this will prompt people to go to a different location so that no one else will receive such horrible service. They don't even have a profile at the BBB otherwise I would have posted there as well... very disappointed as a paying customer to have to deal with such heinous customer service
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