Area Agency on Aging of South East Arkansas
Client Review on Area Agency on Aging of South East Arkansas
Feedback:
Omg, Where do I begin. I called today and spoke with Doris on behalf of my client to set up transportation services for an upcoming doctor's appt. and this lady's customer service skills were horrible. She was very impatient and rude and constantly sighed everytime I asked a question. I had her on speaker so that my client could hear the conversation and even he was upset and frustrated with the way she handled the call. He said this would be his first and last time using them. If I didn't have another job, and could take him to this particular appointment, he most definitely would NEVER ride with this company. They should do a class or something on customer service skills because "Doris" definitely could use them. If someone as unprofessional as her is representing this company, I can only imagine how the supervisors attitudes are. She was so extra for no particular reason, just literally acted as if we got on her last nerve for calling and that she had to pay for scheduling a doctor's appointment. Something definitely need to be done about this because the elderly DO NOT deserve to be treated as if they are annoying or causing problems for needing services that's created specifically for them. Please keep in mind DORIS, that without THE AGING, your ignorant butt wouldn't even be in the position to answer the phone regarding their needs. This is NOT the job for you, but be very mindful of how you treat and talk to older people because your time to age is coming as well!!!!!!
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