Client Review on Area Agency on Aging of South East Arkansas

Feedback:

The seat bus offers terrible service! If I didn't live so far away, I would transport my dad myself. They drop him off at his appointments and leave him waiting hours to get picked up again. On several occasions they have been late, went to the wrong house and when they arrived to the correct house they didn't bother to blow the horn or knock on the door they just drove off! There are very few good people that answer the phone at the call center and today I spoke to Nadia! Nadia is the most ignorant, disrespectful and unprofessional person I have ever spoken to at the call center. I have even had an issue with the supervisor and I can see where and why the employees talk the way they do and where the attitude comes from. My father called saying that he had been waiting for a while to be picked up. So, I called and before I could finish my sentence, BEFORE I COULD FINISH MY SENTENCE Nadia said the driver was 4 minutes away! It's crazy because she didn't waste a second to look for the driver or call the driver see to where he was or how far away the driver was away...she immediately gave me an answer before I could finish my sentence. My father called me again 20 minutes later saying he still has not been picked up. I called back again and once again Nadia answered and treated me the same way. This time I didn't get the chance to say my father's name before she hung up on me. I have done ABSOLUTELY nothing to this girl to make her act this way. I am simply someone who was calling for my father. I handle all his business and I am concerned. The next time I called i spoke with a very nice person who let me finish my sentence. Someone who listened someone who actually gave me a chance to say my father's name. This LADY apologized, put me on hold, contacted the driver, and told me someone will be there to pick my father up in about 15-30 minutes. I hate to admit it, but I cried...i just started crying on the phone and i never do that...i am so angry, hurt, disgusted and filled with so much rage that I didn't want to show. I finally talked to someone with some sense and professionalism. This isn't the first time that I've had a problem with the SEAT bus. Several of their employees are rude and have nasty attitude. Several of them will ruin your day when you call. It's like they don't care. It like they have no respect and no intention of helping you or your loved one. So, with that being said I dislike this company and I am always looking for a different service for my father...even if I have to start a simular business myself to help people in that area like him and I. No one should have to go through this. I have already spoken with supervisor on several occasions and she has had a nasty attitude too!WHY? I record all my calls..I have those conversations and i will do whatever i can do to fix this problem. I will post to social media and news channels to broadcast this ridiculous treatment and abandonment of patients. I will do WHATEVER it takes! ABSOLUTELY terrible service and if I could've given a "0" I would have.