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Client Reviews on Montgomery County Government

    • 3.9
  • 15 Reviews

Most helpful positive review

0 people found the following review helpful

By Sue g Oct 04, 2019

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Most helpful critical review

0 people found the following review helpful

By N B Oct 18, 2019

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Libraries are supposed to be a quiet place where you can read and study quietly. This library is noisy. I can barely concentrate.

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Very conducive environment for learning irrespective of age. Friendly staff

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Great small library with friendly & helpful librarians. It's just been newly renovated too.

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amazing safe place I used to be abused at home so I loved going and reading and being safe at the library

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Very friendly librarians and volunteers

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Staffs can be pretty rude. Other than that it's okay.

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Good library and well stocked, with lots of fun programs. I am giving it only 3 stars because of how unfriendly the staff and patrons are.I tried my first outing as a mother of 3 (with a 4 year old, 2 year old, and 3 month old) to this library to try to get out of the house. During the whole time the elderly patrons gave me mean glares, “ssshhhhs”, and even covered their ears when my toddler or baby spoke, laughed, or fussed. Hurriedly, I went to checkout as to not disturb the peace any longer. The librarian watched me struggle with the checkout machine holding my newborn, trying to contain my toddler, but offered no help. When my toddler started crying, another librarian scolded that we “need to be quiet in the library”. After struggling for several minutes I decided to finish checking out at the desk for some help. The librarian said, “well- you’re not having a good day”. To which I replied “no”. Tears started to fall then. My toddler then started to have a temper tantrum, and yet another librarian comes up to them and says, “you need to keep your voice down.” Perfect thing to say to a toddler in the midsts of a tantrum. Finally was done checking out and the staff all watched me walk to the door, arms full of books and babies, and struggle to push them open. No help again.Now I realize I probably shouldn’t have attempted to bring my 3 young kids solo to the library, but I feel mistreated and letdown. Shouldn’t a library be a safe space for everyone? Just wish the staff would have had some compassion on this struggling momma.

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The library is nice and organized, but the computer tutor is very rude and some of the staff aren’t as polite as they should be.

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Small but modernized library. Not the largest selection, for that go to Rockville Library. However, a wonderful neighborhood library with glass study rooms and fast wifi :)

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Nice and clean. Also has alot of SSL volunteer opportunities.

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