Atlantic Agency Inc
Client Reviews on Atlantic Agency Inc
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Stacey Johnson is the most helpful person I ever dealt with. Respectful and very cooperative. God bless you Stacy.
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I will never get my taxes done from this place again!! my experience was terrible. i had to call numerous times about the status of my tax filing. Calls were rarely returned. When the taxes were finally completed the tax preparer demanded that my husband and I come into the office and sign the return in person! They claimed it was the law which was a lie! I had to have an attorney friend call her and demand the release of the tax returns. Then they insisted that my husband and i have a conference call with them so they could explain the tax return to both of us. When we got on the phone they challenged our identity and my husbands signature and said the call was being recorded! They made me go through hell...After paying $200 to get my tax done. I've waited months after months for them to finally send me the tax papers to sign . I even let them know that I needed the tax return for school and immigration. They did not care.... this is not the first time I got my tax done. I usually sign the papers and the person who's doing my tax makes 2 copies of the paper i signed, one for me and one for them.. the original is sent to IRS. They emailed me 9 papers to sign, they were duplicate. They were very lazy, mean and disrespectful. They raised their voice to me and were condescending about my returning to them signed copies of the customer copies!!!! LMAO I honestly think if I had white skin they would have treated me differently. Very rude, and unprofessional. Most of the time when I called my assigned preparer would put me on hold or say she would call me back but never would. Finally... last time i spoke to them my tax preparer said it would be ready on monday. so i asked my sister today (friday) to pick up my returns, when my sister got there she claimed it wasn't ready...and made her wait, when she finally came out she gave my sister an attitude for no reasons and a hand written note saying our taxes were completed and our business with each other finished. How unprofessional! Stay away from this place!!!!!!
Feedback:
This company is very hands on, and wants the best for its customers. They reinstated my auto policy after difficulty with an insurer, thank you Toni and Jeff! They took the time out to help me when I was faced with a complicated situation that I couldn’t fix myself. Thank you guys!!
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Went there for air in tire they wouldn't help
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Great service and very friendly staff. Easy to work with.
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I really love working with Atlantic Agency! They help me with with all of my insurance and tax needs year after year. It is so easy for me to do what ever I need because they have their own phone App so I can pay my bills right away! They have a really friendly team that is always willing to help in any way that they possibly can. I am really happy with this agency & so thankful for all they have done for me!
Feedback:
Did not verbally disclose service fees Caused bounced check feesPaid for 2 policies at onceOwner would not call me back to resolve problems after 5 attempts.Winds up I can get the policy cheaper elsewhere.
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