Barons Major Brands
Client Reviews on Barons Major Brands
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I needed a new dishwasher after my old one started leaking, so I called Krissy Harmon at Baron's Major Brands in Ossipee NH. I had done business with her several times before, and each time was excellent. This time was no different. Baron's had exactly what I needed and Krissy was able to get it for me at a great price and delivered quickly! Whenever I need an appliance, I will shop at Baron's and ask for Krissy.
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I was a tuff customer. Being unable to drive along with difficulty walking, I was also under time constraints. Krislynn not only became my eyes but after conversing with me I felt pretty confident she knew what I was looking for. She worked past closing and even offered to help me on her day off. Customers come first at Baron's.
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OK, this is going to get long, so if you want to know why i didn't like my visit- it's because a blonde saleswoman tried to cheat us multiple times by outright lying to our faces about the products and options that were available to us. Long story below. We walked in at 11am to order an apartment sized dishwasher (no more than 18" wide). Knowing our product wasn't a normally sold product, we expected there to be no products to physically see or touch in the store, so we did some googling. We found a few products that were within our ideal price range and sold by baron's all over. So we went to the store, knowing generally what price range we'd be looking at- around $400 for the product itself, minus the hardware needed, delivery, installation and removal of the old product. We lead into the conversation with "We're searching for an apartment dishwasher, and we'd like to talk about your cheaper models first. The blonde saleswoman typed the search in her computer and waited for the results to come back. When the results came back, she lead off her end of the conversation with a product that was listed at $750 without hardware, install, removal or delivery charges. We knew $750 wasn't the cheapest dishwasher they had available to us, because we had googled it before we went. So we told her we already looked and saw products WAY below that price range and she starts mentioning a couple other brands she "Noticed" after I reminded her cheapest first. While reviewing these products, she mentions one in particular and states; "I didn't mention this one because YUCK I hate selling those to people." At which point, she lost all credibility with me. I asked for cheapest first, not your preferences first. THEN when we start discussing models that are actually in our price range we start asking about the free delivery special. She replied that "You'll need to purchase $400 or more of in store products, the delivery fee isn't waived if you purchase installation." Basically telling me, that we NEED to spend at least $400 on the dishwasher and hardware we purchase. The installation fees, and taking the old product fees were not to be included towards the total for qualifying for free delivery. I said that doesn't make much sense, and asked to see that written down, she couldn't supply that information and so we decided to leave the store and do more of our own research because at this point we may not know what dishwasher we're going to get, we do know it's not going to be through this woman's responsibility that we get it. The next day (today) I called another Baron's and asked about the situation. We were apologized to, and assured that she was wrong at every point of our brief interaction. We then decided to do our business with that Baron's as it gave me peace of mind that the blonde saleswoman at our local Baron's would get no credibility for the sale, but we'd still get our dishwasher. After we ordered our product from Concord, we called the Ossipee store back and asked to speak to a manager about this situation. I was put on with their fairly new at the store manager, Mark. Mark was also very professional and very apologetic for what had happened. He assured me that "Actions would be taken" but in this day in age that could mean anything and offers me no REAL peace of mind. So I'm leaving this story for you, the consumer. I have no hate towards Baron's or Mark. But if you're going into this store and there is a blonde saleswoman trying to help you (Mark won't give me her name, but mentioned she's the only blonde woman salesperson there.) You should either wait patiently for another salesperson, or have your homework done and prepare to catch her lying to you for her own personal gain (as I was able to confirm today that they do get kickbacks from some brands for selling their products) and to lie about the delivery fee stuff was out of control. She did that to convince us to look at more expensive models so she got her kickbacks. If you're her and reading this, I hope you never forget this experience or me. Liar.
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Excellent selection. Good prices. Our salesperson, Amanda was very helpful.
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Great merchandise and stellar customer service! Thank you Steve!
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They were very accommodating and matched the “big box” price.
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Customer service, friendly great prices.
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I have been ordering from Baron's both for business and personally since back before they had the Baron's name. They are reliable, have quality products in a wide range of prices depending on what you need.
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Good customer service, and price.
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I first contacted Krissy Harmon to purchase a stove for our daughter. She was knowledgeable and pleasant to work with. Most importantly she listened and worked with us - when all is over - it was a great experience! Recently, I had the displeasure of needing to purchase a THIRD washing machine in less than 8 years (2 Whirlpool machines died :-( I called Krissy and she was happy to assist. Krissy patiently heard my story. Asked about my needs and desires in a machine. SHE REALLY LISTENED and she directed me toward machines to research that she thought may meet my needs. She was GREAT! I am one month into owning my new washing machine. It may be soon but I have not loved a machine like this in over 10 years!!! Thank you Barons of Ossipee and Thank you Krissy Harmon - I'll be back :-)ps - I've never had a major appliance delivered so quickly!
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