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Client Reviews on Big Brand Tire & Service

    • 4.8
  • 63 Reviews

Most helpful positive review

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By Robert Foster Oct 04, 2019

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Most helpful critical review

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By John Riski Aug 18, 2019

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Excellent customer service! Customer safety is their top priority. I'm very grateful for their attention and assistance.

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Everyone was great service was fast they have drop off service if you need a ride home. They fixed up my flat and let me know exactly what they found . Overall great experience

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New to poterville and I got a flat, came here and was assisted right away ! Amazing service, friendly staff and they fixed my tire in no time ! Will definitely be coming back again ! !

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The staff at this location is amazing. They treat their customers with respect and offer the best customer service that they can. Any time I’ve had an issue with my car and have brought it to this location they have always taken any concerns I may have had seriously and they work diligently to make sure that they can solve the issue. I would recommend this location to all my friends and family just because of how the staff treat their customers. I will be coming back for more of the services this location offers in the future.

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Love the expertise they bring to the table and their honesty. Customer service is their passion, and taking care of vehicles is their profession.

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The experience was top tier. Dale; David, and technians are able to provent tire accident. I had a nail in my tire and slashed tire. They fixed the tire for free and provided replacement tires at a cheap price. The best in Porterville.

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Excellent! I took my car after getting the run around from the Chevrolet dealer in Porterville AND Delano AND a local mechanic. After the local mechanic saw my car, he speculated that it MAY BE my transmission. My car was making a whirring/humming/wooing noise whenever I drove it which increased in noise but slowed down whenever I decreased my speed and vice versa. After the mechanic, I decided to take it to the Porterville dealer which I was not very fond of due to the low ratings and because I always took my car to the Delano dealer. The Porterville dealer told me the noise was not my transmission but actually my front right wheel bearing. Which in turn we checked and found no play but since my car is tiny, the wheel bearing shouldn't have any play to begin with. Moving on back to the mechanic in which he told me vehemently it is not the wheel bearing. So took it to the Delano dealer in which they said it was my front left wheel bearing and that it showed play. Took it back home and decided to try Big Brand. Big Brand did an amazing job getting me in on a quick notice since it seemed they were busy. They were able to diagnose my vehicle and let me know that it is in fact my wheel bearing. Their deals are AMAZING. They were the only ones around who gave me a great price and even have the free alignment check in which my car did need. They answered all my questions and even showed me personally why my tire should not have play. They were respectful and patient with my babbling and also gave us a ride home while they took in my car the same day to fix. I got my car back happy that the car drove smoothly again and there was no noise! I did have to take it back right after though due to a new noise I heard but they took me in automatically and fixed it for me, they said it was a screw or flap that may have gotten in the way so they fixed it at no charge. It has been about a month since then and my car is running great! Would highly recommend Big Brand.

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Last week I was coming down the mountain with a large load, I went over a sharp object and noticed my back tires were not the same. When I walked into the office Larry greeted me offered me water or coffee. Came outside looked at my tires said they were separated. Calling helpful Rob out to my truck, they recommend two new tires. I bought them and they worked on my car, the service was excellent, fast, and efficient. I recommend you come here rather than any other tire shop in Porterville. The manger Dale was on top of it, he offered to change the Chanel on tv to whatever I liked since I was the only customer.

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The other day I ran over glass, and was nervous I puncture my tire I came in without any appointment last Saturday (8/24/19). Javier came out and took a look, not only was he professional and so helpful but his service was impeccable. He asked the tire technician Rob to come out and helped me. They went above and beyond what I expect. I received air in my tires, they made sure it was safe to drive then they rotated my tires because they noticed it was time. It was such a blessing, because I didn’t have money but they helped me and made sure I was safe. Because as a mother my car is much needed and thanks to those two gentlemen safe to drive too.

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Great staff. Always helpfull

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