Blue Ridge Communications
Client Reviews on Blue Ridge Communications
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Absolute worst internet i have ever had. I pay WAY to much for "the 100" i only ever get close to 25 mbps in general. The fact that there is a data cap IN THIS DAY AND AGE. WTH. I cant get a single thing done without it crashing. I call and all they say is we will have a tech out. Last time i asked for a tech they didnt show up i even got a confirmation via email about it. Now i get why america is falling so far behind in internet tech campaired to the rest of the world.Iceland can download a full hd movie in five minutes in us it takes HOURS. Cant pay enough for "good" services. Just be better BR
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had blue ridge got talked into direct TV can't wait for the content to be done so I can go back to blue ridge
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After 10 years of being a customer and after numerous rate hike, they decided a 37% rate hike was in order. Dumped internet and phone, cable will be gone soon too. Obviously not interested in customer retention!
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Small town service (which is wonderful) along with small town speed (which is slooooooooow). Every request over 11 years was met with kindness, efficiency, and quick service. No complaints! Anyway we could move this level of service to the Washington, DC, market??
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Cut out cable and decided to purchase more bandwidth so we could stream the things we want. Not only are we getting 1/3 the bandwidth we pay for. The internet drops all the time on all devices and we just have to wait until they decide to turn it back on. Unexcepable.
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Two years ago, I gave this company a 1-star review.Looking back, I was right to do so. But now, they've really stepped up their game! They've increased their internet speeds TREMENDOUSLY, and all for free! They've switched to Digital, so everything on TV looks better. They added many more channels, all for free. When I had a problem, they came very quickly! When I called multiple times, someone answered within 3 minutes each time and took the time to find solutions for me!! I feel comfortable giving them a 5-star review. Thank you, Blue Ridge. Keep up the good work!
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Great internet
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Absolutely terrible internet services. Have 30mps but never actually see that number on a speed test.
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Their customer service is outstanding in the Ephrata office
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Every one of the reviews here is too kind. Blue Ridge is terrible, the absolute worst. A perfect example of a monopoly that doesn't care about the customer because they don't have to. We recently experienced a dramatic spike in our data use. It was 10x our monthly average and we did nothing different from past months. Obviously, something was wrong, and we were eager to straighten things out……. but we were the only ones who thought that way. As far as trouble-shooting was concerned, Blue Ridge could not have cared less. We called their tech department multiple times to resolve the situation. The only “help” they offered was to change us to a more expensive plan to avoid costly overage fees. Each time we called, they transferred us to Penn TeleData which was marginally better depending on which agent we spoke to. When PTD was out of ideas, they told us to call Blue-Ridge and request a service call. We selected Monday August 20th after work so all our electronic devices could be tested and the problem could be identified. We were told the serviceman would be at our home between 5:30-9:00. I mistakenly thought that meant they would arrive at 5:30 and stay as late as 9:00 to resolve the problem. We were looking forward to the appointment, after ten days of phone calls and trouble-shooting there was finally light at the end of the tunnel and the problem was going to be fixed. We were determined to do everything we could to help remedy the problem. We rearranged our schedules so we would be at home for the appointment. My father (a retired electrical engineer) even drove from an hour away with a spare router to assist in the diagnostic process. 5:30 came and went, we waited.............and waited..........and waited. Finally at 8:50, I called Blue Ridge to inquire as to the whereabouts of our technician. After some clicking on the keyboard, she told me " that appointment was canceled earlier today at the request of the customer". THAT IS 100% INCORRECT! After waiting over 10 days to resolve the problem, there was no way I, or my husband would have canceled the call. My guess is, the tech ran out of time, or didn't feel like showing-up and that is the excuse HQ gives when that happens. The only remotely positive interaction we had during the ordeal was with the customer service rep when we called. She was very polite and sympathetic to our issue (I guess she gets lots practice, considering how terrible Blue Ridge is). She said she would contact dispatch right away to see if anything could be done, and that she would call us back with any info. As of this writing, (two hours) I still have not heard back. In hind-sight, Blue-Ridge’s unwillingness to help us makes sense from their perspective. The longer our problem persists, the more they can charge us; and if the customer is not happy, why should they care, it’s not as though their customers have many options. Like I said before; Blue Ridge Cable is terrible, the absolute worse. I believe this whole-hardheartedly and will continue to tell everyone I know until I am given a reason to think otherwise.
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