Bouvier Insurance
Client Reviews on Bouvier Insurance
Feedback:
I had an exceptional experience with Bouvier! I called Bouvier because I needed to obtain an insurance document for my mortgage bank, and had been given the runaround by both my condo management company and the bank. By the time I called Bouvier, I was pretty fed up with the process because I was honestly expecting the same lack of urgency and poor customer service that I had received so far trying to obtain the form.When I called Bouvier, I had a woman named Janna as my rep. I explained my situation to her - that I needed a specific form but nobody would tell me which actual form it was - and Janna was incredibly kind and helpful over the phone, and let me e-mail her the incorrect forms I had previously been given to help me get to the bottom of what the bank needed. She offered to investigate by e-mailing the account manager, but she ended up figuring out what my issue was on her own! Once she figured out what the bank needed, she went ahead and faxed the appropriate form to them herself, also providing me with a copy for my records. I was blown away by how thorough she was and how she truly wanted to help me, and not just get my issue off her desk. She responded quickly and was so kind, explained everything she was doing, and was all-around an absolute pleasure to work with.After also speaking to a few other people at Bouvier, it seems everyone passionately cares about their customers' welfare and experience. In a world of automated message bots and service reps who hate their jobs, Bouvier far exceeded my expectations and was an absolute pleasure to work with!
Feedback:
We have used Bouvier Insurance for many years and have always had a great experience with them. The agents are helpful and kind. I have and will continue to recommend Bouvier Insurance.
Feedback:
I cannot say enough about the customer service I received from Bouvier. My agent, Nicole, is always very responsive to my emails and questions. She understands exactly what my expectations are and advises me appropriately. I greatly appreciate that when I have a question, Nicole responds in a timely fashion with a knowledgeable response. The past two agencies I worked with oftentimes didn't seem to know the answer to my questions or didn't appear to want to go above and beyond to find the answer because it might require some research, or they would refer me directly to the insurance company where I would get stuck in menus and on hold. I live in a condo complex and Bouvier is extremely knowledgeable about what kind of coverage a unit owner should have in order to be protected from potential liability. This service and knowledge is valuable to me both as a director of the homeowner's association and as a unit owner.
Feedback:
I worked with Matt St.Thomas and can only say great things. He went out of his way to work with me to get the best coverage and was super helpful and patient even when I would email him hundreds of times asking questions. My rates went down a ton and I am a very happy customer.
Feedback:
Everyone at Bouvier is very friendly and helpful. We get very timely service from a professional staff!!!
Feedback:
I called to get a quote for two cars, I was transferred to a female agent named Judy, she was unprofessional and was being rude! She also kept on asking the same question over and over again until I told her I already stated my answer to you, when I said that, she then replied saying well how can you have that information if you don’t have your policy with you! The policy is not the only source of information! When I asked for a different agent because I didn’t want to continue working with her, she hung up on me! I called this place based on their rating and it turned out to be a pretty awful customer experience!
Feedback:
Dealing with insurance companies is a dreaded task and I often put it off. I was paying an exorbitant amount for flood insurance. My old elevation certificate had expired with a new flood insurance company. I had a new survey done and the insurance company KEPT asking for more details and documentation. If it wasn't for Juli DiCarlo at Bouvier Insurance Agency being on top of it and being the intermediary, I dont know if or when I would have finished the process. She went above and beyond in reminding me of what I needed to do. I ended up with an over 80% decrease in cost! Thank you Juli and Bouvier! I truly probably couldn't have done it without you!
Feedback:
I reached out to Matt St Thomas through a buddy of mine. Initially for a commercial policy but I let him quote me to bundle my home and auto. Got me 10x the coverage I had with USAA for $37 less a month. Got me a great commercial policy too. When my wife's car got totaled we had to file a third part claim with the other drivers insurance company. They were terrible so I called Matt, even though we weren't filing a claim with Bouvier. He held our hand through the whole process even though it had nothing to do with Bouvier. When we bought our new car he asked me to give the dealer his cell number and to have them just call him, on a Saturday, and he would handle the whole insurance binder process for us. Super easy! Top notch customer service and Matt is super knowledgeable and professional.
Feedback:
We have been doing business with Bouvier Insurance for 15 years. Their professionalism and level of service is the best I have ever experienced in the insurance industry. The Bouvier team always exceed my expectations! It is so refreshing to do business with a team of professionals that genuinely care about me and always "have my back"
Feedback:
Great service, friendly agents, and active in their community!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
