Carolyn Thomas Thompson - State Farm Insurance Agent
Client Reviews on Carolyn Thomas Thompson - State Farm Insurance Agent
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Great people
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I was originally with another State Farm agency that was completely ripping me off. I reached out to Carolyn and she and her team have helped me tremendously. I highly recommend her business to anyone and everyone!
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I would give 0 stars if I could. I switched my payment date from the 19th to the 1st of the following month. They went ahead and withdrew the funds anyways. They would not reverse it. Switching insurance companys next month. Absolutely terrible customer service.
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I have had pretty good communication from this agent. Have had State Farm insurance in the family for yrs. So far, very good.
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Had to come back twice and now I MIGHT have problems with my account.To be continued....only needed them to change it from OH to KY for my car insurance
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Friendly and helpful people.
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Constantly tried to sell me insurance I didn't need. Even lured me into the office under the guise that they could save me money on car insurance only to try to sell me rental insurance I repeatedly told them I didn't need over the phone
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Had been with state farm for over 15 years and always had good service from them but Carolyn Thompson stabbed us in the back this time and treated us horrible costing us our $500 deductible and a daily rental fee out of our pockets until we can find a new car in our busy lives. Long story, but take advice. You could talk to them 500 tomes a day and they'd have no record of it, we had work done on our car from hitting a deer 2 months prior to this accident (never had any issues) but this time they don't have record of that or ever paying for it, even though they did, and neither time did we ever get 1 phone call from anyone at state farm for any reason including being asked multiple times to return our calls nor did they ever do any follow up calls to our body guy. They will not take care of you. Go see Tim Simpson at Simpson Insurance. I have heard marvelous things about them and their loyalty to their clients. State farm is HORRIBLE! Finding that out more and more as I talk to people.
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