Cassel Promotion and Signs
Client Review on Cassel Promotion and Signs
Feedback:
Be very cautious of working with Cassel. My business partner and I ordered a few things things from them and had a pleasant experience, so I was hoping that we were going to find a new home for business needs.There was a miss print on our trial sign that we did, and the color was off a touch as well, so we wanted to make sure we had everything perfect from the beginning, as reordering afterwards is very easy. After some back and forth, they decided to credit us for the miss print (which was required, as it was missing something that from a legal standpoint made it non usable, and the proof we signed off on had what we needed, so it was just a mistake.)Fast forward a few weeks of my business partner going in a few times to ensure that the coloring was where we wanted it, and some design work, to signing off on the next sign.The next day we get a call from the owner who tells us that he does not want to work with us anymore as we are too 'needy' and are taking too much time. Trying to talk to him about wanting to make sure things are set up appropriately turned into extreme aggressiveness from him. At that point, it is totally fine that they dont want to work with us, as they obviously do not hold themselves to a high quality and customer service standard, which would make them a poor partner for us anyways.When asked about the credit though on our account (that I had paid for) I was informed that I would not be getting it refunded, and that I was lucky I wasn't billed for the time that their (new) employee had put in. I said that wasn't fair, as it was a legitimate mistake on their end, not ours, at which point he got extremely aggressive with me, and it was time to part ways.I hate to review a local business so poorly, but the service, product, and behaviors are unbecoming of any business. The inability to not immediately escalate and find a happy median is also unacceptable.
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