Cassel Promotion and Signs
Client Review on Cassel Promotion and Signs
Feedback:
I ordered 2 decals on July 26. I received an order confirmation that day and immediately approved the proof for immediate processing. This was for an item I needed by Aug 1-2. This morning (July 31) I emailed to ask for a copy of my shipping confirmation. I was told that there was an issue with the card information I provided and the customer service representative was just informed of it this morning - meaning the order had not yet been started. To receive the item overnight (and get it when it was originally supposed to arrive), it would now cost me an additional $50 (and that was with them waiving a rush fee.) Mercedes checked with a supervisor twice and finally came back telling me they were choosing to not waive the shipping charge. I will not be ordering from this company again for any of my businesses. Very disappointed in the level of customer service I received on the first order.
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