Clearwave Communications
Client Reviews on Clearwave Communications
Feedback:
I have been with clearwave for almost 10 years because the choices for rural internet are slim. Internet would go out often and I would call the tech support number to be told that there were no outages, only to be told that there were really outages a few days later and it was miraculously fixed. When the storms came through Saturday, the Internet went out. I called to report the outage Saturday and was told a ticket was created. Monday I still hadn't heard anything so I called again. They sent a technician out and said my cable had gone out, and all but told me that they were slowly discontinuing residential services and most customers were taking the "opportunity" to terminate when they had problems. I was told that the parts were no longer being handled and was encouraged by more than one employee to terminate services. When I called the local office I was met with a very rude employee who stated "they aren't wrong" I asked if they were wanting me to terminate and I was told that they weren't pushing anyone but that's what most people were doing. I asked them to please terminate my service as of Saturday and I was met with more resistance with them stating that they had no record of a service call on Saturday. It was almost as if they were happy when I terminated service. They should have sent a letter to residential customers explaining that they weren't handling equipment or service at residences any longer instead of passive aggressively letting everyone leave as their equipment failed.
Feedback:
Our business had struggled and fought over a year of battles with a local service provider. Clearwave Communications stepped up for us, and they moved our business to the next level.They go way beyond anything we ever expected. We’ve never had to call about anything related to service, but they do, on occasion, call us to make sure all is well. As corny as it sounds, they changed our lives and have made everything easier.
Feedback:
Inconsistent speed. Since they are in a rural area there is no competition so they don't have to be the best. Their customer service is great and very helpful, but the overall quality of the internet service I receive is undependable.
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