Country Cottons Custom EmbroideryScreen Printing
Client Reviews on Country Cottons Custom EmbroideryScreen Printing
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Love these guys! Great prices and easy to work with!!!
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We take all of our work here because they produce exceptional quality and we have always loved their customer service. Thanks!
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Worst customer service ever. I bought a hat that they had to order and I had them customize it with an image. When I went in to pick it up it was not even close to being the right type of hat. I spoke with the employee that helped me and she even told me, "yeah when it got here I was totally surprised, it was not what I was expecting ". In this case shouldn't the employee have called me to say something about the order? They went ahead and customized it (with a wrong color) and didn't say anything to me. When I told her that material would not work for me and I just wanted what I had originally described, she gave me the option of ordering a different style/material but then said it would cost more. She not once apologized or took responsibility for the mistake. I also had to have her ship it to my out of state address because I was only here visiting and to correct the mistake and get the right hat in would take longer than I was in town for. So she then also charged me for shipping. What ever happened to taking pride in what you do and providing the best quality product to your customer? This place has absolutely no customer courtesy or business sense. If this is how they treat all their customers, I can't see them being in business for long. I would not recommend this business to anyone.
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