CT Communications Network
Client Reviews on CT Communications Network
Feedback:
Worst customer service company in the world! We have rural internet with them. When you call in for service they can not give you a date or time for repair. No one keeps you updated or informed. Plus the people in the office are very rude! I had a billing issue with them. My internet price was 81.99 each month; in June my bill went up to 91.99. When I called to inquire it was because they were in the process of updating contracts. They never informed me my contract ran out and Heather put all the blame on me for not renewing my contract! They used to be our only option for internet but now other options are available and I will be switching soon.
Feedback:
They were very nice and formative when I went in to switch providers. It's a lil bit more expensive but that's what you get for fiber optics. I rather pay a lil more and go with a local company than stay with Spectrum
Feedback:
Terrible prices for very slow speeds
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Wish I would not of changes company, going back!
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Absolutely TERRIBLE customer service! I've only had servive with them for a little over a month and the wifi has went down at least 4 or 5 times!! It went down the very same day that they installed it. When I call to report the outage all they can tell me is they will get to me when they get to me. If their tech team is that busy they need to close their doors! My wifi went out yesterday and they still have not called!
Feedback:
Just had CT Comm install my fiber internet. Friendly techs, local service, and fast internet with NO issues (had super slow connection issues with Spectrum). Glad to support local!
Feedback:
I have had one of their lines hanging down from the last ice storm 6 weeks ago. I've contacted CT every week since discovering the line was hanging. It hangs across my driveway and we cannot get out of our garage without me pushing the line up far enough to get our SUV out of the garage. I called them immediately they told us it was spectrum or dp&l lines. I called spectrum they showed up on a Sunday and explained it was CT line. Dp&l showed up next day and also confirmed it was CT line. I have called for 6 weeks and given 6 different confirmation numbers and every week the line still hangs. Today I was told that they have been to my house and that the line is Spectrums. Yet no one has knocked on my door from CT to explain this to me I find out the next week when I call again to notify them that their line is down across my driveway. They are horrible and I will never again do business with these monsters.
Feedback:
I am paying way to much for my service to be down as often as it is. Not happy with this service at all!
Feedback:
Very rude. No matter if you are calling and/or going into the office. When you talk to them about the charges on your bill, they refuse to discuss and try to pacify you with vague references to a mysterious "billing" department. Brought in three different bills and all three showed different prices per month for phone and internet. Response was "that's just how billing does it". The best part is that we never wanted or asked for phone service, it is supposed to be "free" even though the bill always says $35 per month.
Feedback:
This is horrible internet service. I can't stream video with "10 mbps" at my home. I would drop them if they didn't want to charge me a $150 fee for breaking my contract. I talked with a technician who gave me advice on how to speed up the internet. When that didn't work, it took 15 minutes to put in a ticket to get someone to take a look at what's wrong with my internet. That was two hours ago. I called again after that to see what was going on, and they couldn't tell me when I would get a call back from a technician.I shouldn't be paying a higher price for internet that I'm not receiving.
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