DotLabel: User Experience and Digital Marketing Agency - Hampshire
Client Review on DotLabel: User Experience and Digital Marketing Agency - Hampshire
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Unfortunately, our experience of Dotlabel has been a complete disaster. I don't usually go out of my way to leave negative reviews, but in this case I have to make an exception due to the overwhelming negative effect this has had on our business, and will continue to have until we build a completely new website, again. Not sure quite where to begin as too much has gone wrong, however the choice of platform they tried to build our ecommerce website on is probably the most significant error. Anyone heard of Symfony? End result is that the £35k we spent with Dotlabel was a drop in the ocean compared to the extra £70k it took to have the site fixed by other developers, who were amazed at the level of incompetence and the poor choices and decisions made by Dotlabel, some of which were truly laughable. Eventually, a 3 month project took 1 year to complete and we're still finding issues to this day. If we'd known how bad their work was, we would have buried it rather than try to fix it, and started a new website from scratch, on a well respected and proven platform. My advice in selecting a web development company would be to not select a company who sees your project as a challenge, or a company who are happy to take your project on because they are going through a quiet patch. Meet them in person first, on their premises, not some fancy club in Central London. Ignore awards, judging by Dotlabel, they are worthless. If the company has less than 15 members of staff, ask yourself what would happen if your project hit a snag, or if they under budgeted for the work, or if they suddenly got busy with a more lucrative or prestigious project? Do they have enough human resources to assign to your project even when they get busier? What happens if the lead developer assigned to your project leaves the company? What recourse do you have if any? What guarantee do they offer? The most important thing to remember is that if the projects start going wrong and you fall out with the web developers, you will be left holding the baby, and the likelihood of finding other companies willing to patch up an already compromised job will be a challenge...
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