Eastern Marketing
Client Review on Eastern Marketing
Feedback:
Dear friends at Eastern. I’d like to make sure you know how pleased I am with your service this morning. The problem concerned a Blomberg refrigerator I purchased just less than a year ago, which was making a loud knocking noise as if someone trapped inside was trying to escape. Everything with Eastern’s service was prompt, pleasant and highly competent. When I called two days ago, Gina listened to my description of the problem and we scheduled an appointment for today between 9 and 11. Matt, the technician who helped us, was exceptionally good! 1. He called in advance so we knew when he would arrive, allowing us to plan the morning. 2. From the description of the problem I gave Gina he suspected the ice-maker was at fault, and in anticipation brought a replacement part. He confirmed this diagnosis and quickly replaced it. Also, since we do not use the ice-maker he showed me how to disable it and the water dispenser.3. He was extremely pleasant, polite, efficiant and knowledgeable, and answered a few other questions I had about the fridge. Could not ask for more!
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