elaborateimages.com
Client Review on elaborateimages.com
Feedback:
I originally had high hopes when this company was able to assist me with a rush job for business cards. The caveat was I had to purchase a minimum of 500 additional business cards that would come later. I have no issue with that as I enjoy supporting small-business. I was told that it would take 2 to 3 business days for those 500 cards to arrive once artwork had been received. It took 3 weeks of emailing, phone calls, text messaging, Facebook messenger's Communications before anyone even responded to my inquiry as to where my order was. The response I finally got over the phone was they just had so many other jobs that mine just kept getting pushed back. When I asked for an explanation why it took so long for anybody to even respond back to me I never had a good reason. They made an emotionless apology that was completely insincere and offered to do a thousand business cards for the cost of 500 and it would be ready in two days. Three days go by and I still have not received notification that the project was ready. I then get an email saying there was an issue with the artwork that their graphic designers could not figure out and requested that I fix the artwork and resend it. I open the artwork confused to find that the issues that they were asking me to fix we're non-existent. It then took another 3 days for them to respond to my request for a full refund. I was told that I could come by the shop to pick up my refund or they could mail a check to me. Looking back at their track record on how long it takes for them to respond to do anything I stated that I would be there that day to pick up my refund. I arrived at the business towards the end of the day only to be greeted by an employee to let me know that the owner had to go into town because she didn't have any cash to refund my order. She then said I had to drive 20 minutes back into town to meet the owner to pick up my refund. This company does one thing well and that is over promise and under-deliver. STAY AWAY. A 1 Star rating is way too high.
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