Express Collections
Client Review on Express Collections
Feedback:
Worst customer service ever! I spoke with someone name Devan who had absolutely no tact at all. She was very argumentative and condescending. She had told me my claim was a fixed payment and would not gain any interest or other fees, with that it could also no be settled. I said I would pay in full the next week. Well, when I called back she was still very rude and had begun to tell me I would have an extra $30 added on for them to serve my ex in person...and an extra $50 to pay by card. She had not informed of any of this the week prior and had even said there was no possible chance of acquiring any new fees as long as I did pay. When confronted about her lie she told me it was not her problem and began to argue with me, even after I stated I was not arguing with her nor did I want to. She would not give me her bosses name and kept telling me she was the manager and I could call back the next morning to speak with a different manager...there were at least five. I used to work in a collections agency and we were always taught to say we were the manager, even when we weren't. I could not believe how I was treated and how I never could get a straight answer. She advised the call was being recorded and I advised her I hoped our first conversation was recorded as well. I'm just sayin' if you are doing your job and telling the truth, why get mad and start arguing with me when confronted?? This business is very shady and will do whatever they can to get extra money from you that is not required.
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