Festival Foods
Client Review on Festival Foods
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Update 10/16/2019Within an hour after the review below posted, Festival Corporate contacted me and apologized for the treatment I received and for the poor product. The employees involved and the department had been spoken to about this situation. I am impressed with Festival Foods Customer service. I did receive a refund for the cake and additionally, Festival Corporate mailed me $30.00 in gift cards. Thank you for handling this. I changed my Review from a 1 star to a 3 star I am very dissatisfied with the cake and customer service that I received from the Festival Foods in Mt. Pleasant, WI. On Saturday October 5, 2019 I ordered a red velvet cake to be decorated with an athletic shoe in Sprint Wireless colors. The recipient is an employee of Sprint and collects unique athletic shoes. It was ordered for pickup on Monday October 7, 2019 at 5:00pm. I arrived at 5:30pm and was presented with the pictured cake. I am color blind but the shoe appears to be Green Bay Packers colors, green and gold. The two bakery workers assured me it was not. I took the cake to the cashier and asked her what colors they were and she said "That's a Green Bay Packers shoe! Cool!" I had to deliver in less than an hour, so I didn't have time to go back to the bakery and ask for a remake. At my Men's group, everyone thought that the "Green Bay Packers" shoe with the Sprint trim was a novel idea. But it still wasn't what I ordered. Then I cut the cake. Color was spot on. But a red velvet cake is supposed to taste like chocolate. The cake had no flavor at all. It was dry and the buttercream frosting was super sweet. The following day, October 8, 2019 I called Robin the Bakery Manager to express my issues. She was short, interrupting me before I could finish what I was saying. She stated that she was "In on the decorating of that cake and that shoe was black." By the tone in her voice I could tell that she was irritated. She bluntly asked what do you want me to to do for you? No apologies, no ownership of a poorly made cake. Denial that the color was wrong even when she was told others said it was green and gold. I was told to bring my receipt in for a refund. I had higher expectations of the Festival Bakery.
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