Client Review on Fluid Advertising

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When I first hired Fluid Advertising, I was excited. I had just started my new business and after speaking with them, I was simply ecstatic because they led me to believe that they were the best because they made the process easy. They promised weekly communication so they could tweak things in real time. After my first payment, they were pretty good as set up my campaign. They communicated with me every couple of days. Within three or four weeks, my campaign was up and running and that is were things started to turn. It was as if they turned my campaign on and forgot about it. When they did manage to communicate with me, I explained my concerns (I wasn't getting any new business despite spending about $4,000 per month) By the second month, I had to lower my budget on ad spend, because the first month I did not secure a single new client. Still, two weeks into the second month, I still had not gotten any new business.I asked to see their keywords and I was appalled. Now, I am not a marketing guru and do not claim to know anything really about Google Adwords campaigns, but I am pretty sure having keywords like best lawyer Los Angeles, divorce lawyer Houston, and several others will do nothing to bring in business for a Salt Lake City attorney. When I brought up my issues with the campaign, they downplayed the significance. By the end of my 3 month contract, I had spent thousands of dollars and not even received one new client. To make matters worse, they claimed I owed them $1,600.00 for services rendered. I went through the invoices and identified errors in their invoices. They still kept pushing for full payment. Finally we settled the bill and I authorized payment on my credit card. I thought the issue was closed, but they were so inept, that they didn't actually charge my card, so today, 3 months after I authorized payment, they just threatened to send me to collections. This company is awful. Literally terrible. I go out of my way to tell people not to hire Fluid. I would never recommend Fluid to anyone or any business. As far as they have dealt with me, I feel scammed. I paid thousands of dollars for nothing in return. I question wether Fluid actually did anything at all on my campaign. I question whether they know what they are doing.I have since hired another PPC firm, Avalaunch Media, and they rock! I have received hundreds of leads on less budget than I was spending over at Fluid. So clearly something was wrong with Fluid. DONT EVER USE THIS COMPANY. THEY ARE AWFUL.