Frontier Communications Retail Store
Client Review on Frontier Communications Retail Store
Feedback:
So we haven’t had any internet since an outage issue earlier in the week that they claimed they resolved (4 days at this point w/no internet). We’ve probably spent the better part of 3 hours on the phone with Frontier troubleshooting (2/3 was wait time) and even had a new modem sent out, all to no avail.Needless to say, when we requested a tech to come out, the earliest apt they would provide was almost 2 weeks out, and they refused to budge on anything else, so we cancelled and are going back to Spectrum.ALSO, for those that didn’t know, they do in fact hold you to a cancellation fee (and a “disconnect” fee for service that isn’t even working), so I implore everyone that hasn’t already signed up for them to steer clear, their customer service reps are all miserable and could careless, and they have no concern for customers whatsoever.9/9/19: in response to the reply via the owner. We tried reaching out to the Facebook page right after the phone call, the reply we got “sorry for the inconvenience” and that was it. There has been no attempt by ANY Frontier customer service staff to come up with a better solution, no attempt to rectify the situation via compensation for the inconvenience, just a blanket, fair weather “sorry for the inconvenience” response. As far as “calling and referencing the case number”, I’m not going to sit on hold for another 25 minutes (because that’s the average every time I call) to be given the same sorry and sad response.
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