Client Review on Frontier Communications Retail Store

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UPDATE: 9/5/19: After paying my final bill of $164 last month, I get a bill today for 9.99 for some bogus fee. What petty weasels. Spectrum or Frontier? After having both services I offer the following opinions on which service is better. Let me begin by saying that I have little affection for either company as they both do their best to take your money. I would be a 100% cable cutter, but I am addicted to the DVR for watching shows without all the commercials. Perhaps someday you’ll be able to record programs from streaming services! With an antenna in the Tampa area you can easily get 35-40 over-the-air stations including ABC, CBS, NBC and FOX. Just a thought if you can live without cable. After two years with Spectrum, one year with Frontier and now switching back to Spectrum, here’s why:Frontier offered two years with NO rate changes. I decided to try and called for installation. After six weeks, and FIVE no show no call cancelled appointments, service it installed. HINT: Do not cancel existing service until new one is installed. Glad I did. At the eleventh month of service I get an email saying my subscription is ending and rated will be increasing! Monthly service was increased forty dollars! After the struggle getting the service and untold hours on the telephone, I decided that I would go back to Spectrum. The Frontier Rep was less than sociable. Very curt on the phone and kept putting me on hold. I believe that this was a stall tactic as it’s not that complicated to establish a termination date and issue a confirmation number. In this case it took almost forty minutes. Then I’m told that boxes to return their equipment will not be sent until five days after the service is cancelled. So, I must wait five weeks to return the DVR and Router. HINT: Both Frontier AND Spectrum do not prorate billing! If you cancel one day into your billing cycle you pay for the entire thirty days period. The only way to avoid this little scam would be go without service for a month. Or, you pay both companies for a month. Spectrum has an agreement where you can take your equipment to any UPS store to return it. Makes sense to me!So, I switch back to Spectrum. Appointment scheduled one week out. Technician arrived on time, as scheduled and was done in about one hour. Even helped me setup a second TV using the Spectrum App and ROKU. Works great and no running wires to the other room! Got to admit I missed the Bay News 9 24-hour news channel. Very informative! And finally, the Spectrum DVR is much more responsive than the Frontier unit. It loads faster, fast forwards easier, and when you stop fast forwarding there is a small buffer, (maybe 5 seconds) it goes back before starting. Great for skipping commercials! Am I smitten with Spectrum? Not by any means, their expensive too, but in my opinion the better of the two.