Client Review on Fully Promoted of Jupiter, FL

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After our regular printer moved away and closed his business, we had a terrible experience with another printer in Jupiter. I visited Fully Promoted and met Luis---he was very nice and very enthusiastic and seemed anxious to do a great job. We just needed a few dye sublimation t-shirts for our business--he said it would be quick job. About a week later (he apologized for the delay but he had an issue with an employee) I got the proof and it looked good--via email he said the sample shirt would be done the next day. I went to look at it and it was not what I expected--there were several areas of the printing that were not good and I wasn't very happy with it. The nice girl at the counter was sorry I wasn't satisfied and ensured Luis would call me. He never did. A few weeks went by and I called them--Luis told me the reason for the print quality being poor was because of the artwork I had given them. I told him had anyone called me I would have replaced it immediately. He apologized and proposed we move forward and try it again--he never gave an explanation why weeks went by and he never called. I was hesitant but willing since I needed shirts. On March 23rd I sent him new artwork, and on the 28th he told me he would have the updated proof later that day-never got it but not a big deal. I reached out via email on the March 29th (the 30th was Good Friday) and he emailed me the updated proof----no greeting, no comment, just the proof. It looked good so I was hoping we were on the right track and approved it.I then reached out again on April 5th--a week after I approved the proof--since I hadn't heard from them. I got a reply that it would be ready after 3:00 p.m. that day. I was excited and assumed the original problem was just a bump in the road and and we were good to go. The next morning I went into the shop about 10:00 a.m. and Luis was there--I told him I was there to see the shirt and he said "I knew you were coming in today so I waited to do it."Wait, what? I was confused by that, but he said it would just take a couple of minutes. Okay... About 10 minutes later he came out and said the machine was heating up but it would just be a few minutes. I'd already been there for 15 minutes to pick up a shirt that was supposed to have been done the previous day. 20 minutes later, I wasn't happy--I asked the girl at the counter if I should just come back. She went to ask Luis and he advised I should come back in 30 minutes or so. This told me (sadly) that once again Fully Promoted didn't do what they promised and didn't seem to care.I never heard from anyone at Fully Promoted--not a phone call, email, nothing. Missed deadlines, poor customer service, lots of excuses.