Genesis HealthCare
Client Reviews on Genesis HealthCare
Feedback:
Very clean, 90% staff very good, but the shame for the food, They need to do alot better with their food, the amount of money they charge monthly, this is a sin!!!! Also very short staff, witness pulling aids away from patients sending to someone else, the poor aids are doing the best to serve their patients, but thats not enough, just wondering if the upper staff sits down and eat what is served to the patients, I really don't think so!!!
Feedback:
Very unpleasant staff dose not give showers to there residents but maybe one time weekly my mom has not had a shower and her hair is very dirty and the night shift staff is always on break and do not want to answer any questions they stay on break all night
Feedback:
Very clean and brand new facility with helpful and friendly employees including Doctors/Therapy Team/RN/Aides/Admin team/Social workers/Kitchen staff/Cleaning crew. I am also very happy about the huge vistor parking lot. Great management team and very well organized Rehab. My 91 years old grandmother is enjoying her stay here at Ballenger Creek. Thanks to everyone treating her very well and making her feel like home.
Feedback:
As other reviews some of the employees do care and spend time explaining what is going on with the patient and assisting in care. However, in our experience the patient did not get pain meds until we showed up and had to ask for them. When someone is nearing the end of their life having to ask constantly to take away the pain is the last thing they need. You most likely will not get a returned call when told that someone will call with information on the patient. Last night the patient next to us was choking and finally was able to vomit. I had to go grab someone and let them know. That person came and just watched the gentleman throw up. She never got a trash can or anything for him to get sick in. She finally went and got another person who also stood and watched. IT is a shame that these people work in places like this. If you are not dedicated to aiding in patient care this is certainly not the place you should be working. When we were leaving we ran into a man that had horrible things to say about the care his mother was getting. The facility is newer so it looks nice but I have found that the caregivers and not doing a good job. Please read some reviews before choosing this place.
Feedback:
My grandma was here for less then 2 weeks and then was transferred to a hospice since she wasn’t getting the proper care needed and not receiving any food. It only took 2 weeks of not eating and being in the right conditions to make her eligible for hospice. Please don’t go here. Find a better place with better reviews. God Bless.
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don’t ever put your family here find another place i beg you!! my aunt was there a short while and literally she would use the button to call the nurse and nobody’s every cane after they moved her room twice because her button was so called “broken” terrible place
Feedback:
The facility overall is a disaster . There is about 40% of the staff that works hard and are dedicated. If you expect to see a PA or a doctor keep dreaming. I had an infection after surgery and had to wait 3 days to see anyone. Don't press your call button and expect any one to respond for several hours. It was impossible to get anyone to respond to requests for medication, drinks, and towels , wash clothes to clean yourself up. At night I would have to get up and track down my pain medication and sleeping pills. I was constantly told well the pain meds are only if you ask.... duh why am I standing here trying to get pain pills.The main part of a diet to aid healing is protein based meals. I could go 2-3 days with eggs as the only protein in my diet. I had to get mygsmily to bring protein to aid in healing.There were several aides and nurses who I hadTo request them not be assigned to my room.That request was honored one time than I had to remind them everyday. It was so exhausting trying to heal , manage my care, chase down meds, food. I wasn't suppose to take PT or OT( Surgeons orders)but day one I was taking PT and OT. I never saw an actual Physical Therapist only assistants.. The assistants were dedicated and kind but only followed orders from a third party not on site.If you truly love your family member either plan on being there everyday or find any where else to send them.
Feedback:
An awesome place to come , voice ur opinion be heard and receive the best care for you or ur loved ones
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I would NEVER send anyone there, There communication skills are awful!! They are all about dollars not care!
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Horrible facility. Avoid at all cost!!!!
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