Giant Communications, Inc.
Client Review on Giant Communications, Inc.
Feedback:
I live out of state but manage the phone service for my mom who lives in a nursing home. After a severe storm I was unable to contact my mom. I contacted Giant Communications to see if there was an outage in that area and was lucky enough to be connected with Janet. She immediately verified the situation, put in a trouble ticket, then informed me of what she had done. Within a very short time, she followed up with me to let me know the technician had corrected the problem. When I later spoke with my mom, she told me that she had asked Travis (the technician) to install a longer phone cord that she had purchased but had not yet connected to her phone. He willingly did this, even though it was not part of his job nor why he was there. Giant Communications is extremely fortunate to have employees like Janet and Travis, whose customer service skills represent them so well!!
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