Client Review on Hawke Media
Feedback:
Their audit was great, but as the engagement progressed, they acted like an external agency without much accountability for the results and we weren’t able to leverage them to move the needle for us. If you need basic strategy advice, they might be a great fit for your needs. If you need them to execute or manage any projects, I would look elsewhere. Additionally, they charged us $6000 for for the following month’s services, 8 days after disengaging with them. Essentially we paid for 38 days worth of services that we never were able to use due to fine print in the contract. When they stated that we needed to provide 10 days notice, we then asked Hawke if we could use the extra month of services that we paid for and we got no reply after multiple attempts. We left on good terms initially, but the accounting department kept the $6000 of unused time, which is a big deal as a small business. Buyer beware.UPDATE 8/26: Hawke's customer success team reached out to me regarding this review to see what they could do to get me to change the review.
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