Client Review on Hotwire
Feedback:
Hotwire has no policy in place for cancellations that are out of the customers control. I sat at the airport for 6 hours before my flight was cancelled. I lost time, and money. The airline cancelled due to weather, which means I couldn’t use the rental or hotel. I lost my money and they did nothing to assist with getting my money back. I called all day and they kept putting me on hold and hanging up on me.
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