Client Reviews on State Farm
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)32l excellent place to eat
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Called and initially I was pleasantly assisted. They contacted my current State Farm agent (coming from out of state) to get some information. I then received a call back from a Mandy (sp?), and immediately realized this was not a place I wished to do business with. No discussion or anything and starts asking for my mileage on my autos when calling about home owners insurance. I have an expectation for a service provider to ask how they can help me and get some general background on my needs before I get 20 questions on things. A degree of comfort has to be established and I am tired of tolerating business that act as though I am doing a favor to them by calling.
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It the best state farm ever
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Horrible customer service. They don't seem to be interested in new customers or up selling new policies. Will make my HOI switched to different company.
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Absolutely deplorable. I have had my bill jump around by as much as $30 per month starting in 11/2015. All I was given was some vague explanation about location change. When I talked to a different agent, I was told that the LRF is the exact same in both places. I was never given a satisfactory explanation and now Jay himself is refusing to issue a credit for the amount I was over charged. I've never received service quite this horrible. STAY AWAY!
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Tried to contact the agent several times for a meeting. Never there. Switched agents after being with him for 5 years.
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I really appreciate all that Jay Killen and his excellent team do for me. I can call Mandy there and have exactly what I need done completed very quickly. 90% of what I need done she handles over the phone or by email, but when I have to go to the office, she'll already have what I need printed out for me to sign and leave. I have been a customer at that office now for 15+ years now and don't plan on going to any other office. GREAT JOB!!!
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I've been working with Jay for 14 years, starting when we moved to Lake Wylie. Jay always looks for the best deal for his clients and always keeps them informed of potential needs as they move through life.
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I have been working with Jay Killen from Lake Wylie, SC for a few years now. I usually shop insurance at least every 2 years to make sure I'm getting the best deal. With Jay Killen though, whenever I send him an e-mail with a request, asking for information, or adding / changing a vehicle. He is always so quick to respond. Makes me not even consider looking elsewhere. The service he provides is Exceptional to say the least. It's hard to find work ethic like his these days. Regards, Loyal Customer from Lake Wylie, SC. Thanks so much Jay !! Pamela from SC.
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It's been great working with Jay over the years. He works hard and it's easy to recommend him to others because you know they will be taken care of. Thank you for everything and keep up the great work!
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