Client Reviews on State Farm
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After over 35 years with Jim, he couldn’t even bother to make a phone call to us when my mom had a claim. You can’t just sell, you have to service.
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Good location in great quality Insurance State Farm Insurance with Jim Fuentes and the outstanding team.
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We have had our insurance through Jim Fuentes State Farm for years & years! We've never had any problems, in fact, when we had a bad hailstorm, Jim's insurance office was more than helpful. I don't understand some of the reviews I just read on here, I will say that if anyone ever has an issue, they need to contact Jim personally to get it worked out. As a business owner myself, we can't always be there to answer each question & rely on employees to help us handle a situation. Jim is nothing but the BEST in our eyes! He is someone you can definitely trust!
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This establishment is absolutely terrible at book keeping. Some how they set up a bank account for direct withdraw that kept having payments rejected because it was a non existing account. They kept sending me notices of declined payments on an account that was not mine and I did not agree to. Then they made a registered driver a policyholder (a now ex fiance) so in order to get my refund both signatures have to be on the check because they set it up wrong from the beginning. Fairly certain this is either a scam company or incompetent company because there is no reason to screw up this bad. How do you make up random bank accounts for your customers? Do not use this company.
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Had insurance through this office for six months and it was a nightmare. They messed up my paperwork and told me i would not be renewed when i looked into other insurance companies they called me to assure me i would be renewed if i signed paperwork they never told me i had to sign. Went in signed the paperwork and was told everything would be fine for my renewal but they never renewed my insurance and when i called i never even received a call back like i was told i would. Dont waste your time with this office unless you want to be stuck scrambling for insurance.
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I am writing in response to the review posted by member, dc cd. I do apologize for the mishap that occured between you, your family, and the Jim Fuentes State Farm Agency, Inc. As a team, we strive to deliever positvely outrageous customer service to all of our prospective and current clients. If there is anything that we can do, please do not hesitate to contact us. We wish you the best of luck from all of us at the Jim Fuentes State Farm Agency, Inc.
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There is one person in the office worth talking to. I believe his name is Mark. Its not George and it most certainly isnt the rude lady that cant get anything right that answers the phone. we Have approx 15 policies with state farm and were treated like total crap. I was even told that I did not know the reason of my phone call to them that was not the reason that I should be calling them. The best thing Jim could do is restaff most of his office with people who know what the hell they are talking about and arent so rude. I have pulled everyone one of my policies with him. Pick someone else if you want good service you wont get it here
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