Kellogg Agency
Client Reviews on Kellogg Agency
Feedback:
We just moved into our rental house and so far our experience with the Kellogg Agency has been great. Moving from out of state we had to rely on a lot on phone calls, emails, and internet searches. Kellogg was very easy to get a hold of and were always helpful. The property we rented was accurately described by them. It was very clean and freshly painted.
Feedback:
We rented from Kellogg Agency for two and a half years. We recently just moved out of the property. We had an huge hole on the side of the house for about a year. This was from the stucco coming off the side of the home. Every time it would rain, water would come into the house. We were advised on multiple occasions “we are trying to get a hold of the owner” or “the owner is out of the country” or “the owner just won’t do anything about it”. The carpet of the home was horrible and we asked about new carpet or even a professional cleaning. We always got “owner wont do it”. In Nov 2017 our rent started at 1275 and when we had to resign the lease in May 2019 they wanted 1500. Yes, we did have have a pet so there was a pet fee however it was not enough to keep the rent going up. When we asked about the 1500 a month, we were advised “the owner wants an increase because of taxes”. Taxes didn’t go up that much. We were good renters. We had one issue with a late payment last July and it was due to banking issue. The payment was made in full with the 200 dollar late fee by the 5th. We recently moved out of the home. We left the home in better shape than we got it. Yes, there was a place where our dog chewed the panel on the door, the screen was missing from a window and a few door stops were missing. However, when we moved in, we were missing the screen and the door stops. We had someone come and cleaning the home. We were still charged for “minor cleaning” of the home. Meaning that Kellogg will not pay for a professional cleaner to clean the home prior to a new attendant. When you move into the property it is the previous owner who cleaned it. They charged us 108.94 for it. They also charged us for hard water on the shower and tub, which was there before we moved in. This was also brought to there attention when we moved in but we were told “yep, that is New Mexico for you”. They charged us almost 300 dollars to do the front and back yard. They were weed free when we left and were cleaned up prior to us leaving. There was no way it costed 300 dollars to clean up the back and front yard unless they got the most expensive company to do it. Basically, what I am trying to get at is Kellogg Agency is money hungry. They do not care about the tenants. They care about the mighty dollar. I understand they run a business but screwing people over to make a few more bucks is unethical. I do not recommend this company to anyone who wants to rent from them. I can’t speak to there business side of there management with owners.
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Wonderful company, that's why I decided to join their team!
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The qualifying broker is outstanding. She is kind, professional, knowledgeable and I would recommend this company to anyone looking for a quality house in Rio Rancho or Northwest Albuquerque. Well done!
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We were tenants for eight years with Kellogg and the overall experience was very good. They were very fair with us and responded to our maintenance requests and general questions in a timely manner.
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As a fellow member of the National Association of Residential Property Managers (NARPM) I see first-hand the amount of effort Jennifer puts into her company. She is constantly looking for ways to improve services to Tenants, Landlords, and other REALTORS. We can't please everyone - especially in the business of Property Management - but it's nice to see someone that tries!
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Kellogg Agency managed my property since 2005 and did an excellent job in finding qualified, long term tenants. Over an eleven year period my property was rarely vacant. Any repairs or upgrade related issues were quickly and professionally resolved. Never once did I have any concerns how the property was being managed. Additionally, all the staff was extremely friendly and professional when contacting the office and very thorough when answering questions or following up on repair related inquiries. In June of 2016 the property was put on the market and Kellogg Agency handled the sale of the property which went off without a hitch. I would definitely use them again in the future.
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KELLOGG AGENCY DESERVES 0 STARS!!!!DO NOT RENT FROM THIS AGENCY!!!!They have very poor service didnt care about their tenants...when requested a maintenance request they take days to respond! Their rentals are not well maintained...dirty even after they said it will be cleaned before your move in date! The most BIGGEST downfall from this agency is that they are liars they will NOT return your deposit NO MATTER if you followed their move out instructions. We left the rental property in clean well maintained maner just as they instructed but they still kept ALL of our deposit which is absurd!!!! I am very disappointed and hurt that they could do this to good people we paid rent every month on time, gave our 30 day move out notice and followed move out instructions never gave problems for them to just do this!DO NOT RENT FROM THESE PEOPLE!!!!!
Feedback:
Jennifer,I remember submitting a review after we moved in and I will be most happy to do an exit review. We have truly enjoyed our house and your great friendliness and service from you and your wonderful staff while Diane and I have lived here. We moved here from Calif. after I nearly died from a rare brain disease, then having to suffer through a bankruptcy due to the many medical bills. We didn't have many options for housing here, and you welcomed us to view and rent one of your fine homes. I would highly recommend your great service and housing to anyone interested in renting a home in Rio Rancho. Thank you Courtney, Corrine, Melanie, and of course, you Jennifer.Chuck and Diane Boerner
Feedback:
DO. NOT. RENT.FROM.THESE.PEOPLE. * Please read this and take what I have to say seriously, it will save you TONS of money!*Jennifer Kellogg is the rudest person I've ever met in my life, how her family stays in business I will never know. The Kellogg Agency rents to riff-raff and then passes the dirty, trashed out houses on to reputable people - ALONG WITH THE EXPENSES OF CLEANING IT UP! They will say they "forgot" to clean your house before you move in and then when you move out they will attempt to charge you for cleaning it up. Don't fall for it, they legally can't do this but they will try. If you are the type of person who minds their own business, pays your rent on time and keeps a clean home - YOU are the person they will treat like a criminal and nickle and dime. The repair people they use are friends of theirs and they do a VERY cheap and unprofessional job at fixing things. You will have to have them back to re-fix things and eventually Kellogg will try to charge YOU and will not accept responsibility for damage of your property because of their shabby, cheap, quick fixes.Homeowners - Do you like mice? Do you like the smell of garbage? Do you want that in your home? Then DO NOT ALLOW THESE PEOPLE TO MANAGE YOUR PROPERTY!Don't say I didn't warn you.
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