Client Reviews on State Farm
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Rude and unprofessional unless they're trying to take your money.
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Been doing business with State Farm for my Business, Vehicles and home for 7 years now. I have had 2 claims in that period and both were handled very quickly. One vehicle and one business related. Kris really helped me through the transition of the confusion between Illinois and Missouri insurance differences due to company vehicle liability. Gotta say the competition has a ways to go to meet this kind of service.
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As agents go, Kris Yocum is as straightforward as it gets... another insurance company may boast the slogan but, slogans aside, when representation is required of your agent, Kris is ACTUALLY on your side!
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I have never had a more terrible experience with a business than I have had with State Farm. I bought a new vehicle in mid-may and called them to have it insured. After calling them for almost a week with getting no answer, I finally went up there and was told they hadn't received my calls. I was given a temporary proof of insurance and was sent on my way. Towards the end of May, I once again called them to cancel my policy. I revived no answer, so I called their Columbia office and canceled my policy through them. I had a strange feeling they were going to take the money out of my account anyway, so I went to the bank and had them block State Farm from accessing my account. Well, on the first of the month State Farm withdrew my monthly payment, plus an additional 5$. The bank had blocked State Farm for a specific amount. State Farm charged me an additional 5$ once the first transaction wouldn't go through. I called State Farm, quite mad, and explained the the woman at the Republic office that I had canceled my account but was still charged. I was called a liar basically. I then explained I was a customer for 10 years and was cut off as she explained I was only a customer for 2. WHAT?! I was promised that I would have my money back on my account within 10 business days. At this point I was pissed, but whatever. I was getting my money back, and done with State Farm. I checked my bank account today, and only 1/2 of the money had been returned. They charged me 200$ to cancel my account. On top of this, two years ago, they canceled my policy and I had no idea. It wasn't until the bank that I have my car loan through called me and informed me that I had not had incurable for 2 months. So for two months I had no car, life, or house insurance. I highly recommend you go somewhere else and save the massive headache. I'm saving almost 150$ a month my switching to Nation Wide. I will be contacting the BBB.
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Poor Service!!! I have been with State Farm since I was a teenager. The moment I had a wreck almost 20 years later, the company drops my insurance without notifying me. I would not recommend State Farm or Kris Yocum.
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when you are buying insurance then customer serice is great.. but once you are done and need help... One of the rudest people I have talked in insurance business.
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