Client Reviews on armymwr.com
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Friendly & Helpful staff
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When having a big event. I believe they should be better prepared. Stood in line for over 2 hours and moved like 25 feet. Pretty upset
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My wife and I were trying to plan a trip for block leave through Leisure Travel Services with Tarita M. as our agent. We went into the office and initial communication was alright. We gave the travel agent our information and a list of destinations and dates that we wanted to travel and were told that we would get some options e-mailed to us within 48 hours. 4 days later we got an e-mail of 3 locations we had selected with the dates being a month off of what we had given. We contacted the agent to correct the dates and after another two days of waiting we got totally different locations than what we had given, but still with the wrong dates. We then got no correspondence for 3 days until my wife called asking for the supervisor. The supervisor told my wife that we would be hearing from the agent soon. It has been nearly two weeks and we haven't heard anything from the office regarding our visit. We took the small amount of information we gathered from the office and booked a trip ourselves on Expedia. The customer service at this office is severely lacking. I would not recommend this travel service to anyone.
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We went there today because we wanted to get some advice/ideas about vacation destinations in the Caribbean. Well - since we didn't know our exact destination, they wouldn't sit down with us and go over some options - I kind of assumed that this is what they do at a travel agency - they just gave us a brochure and sent us away... Very disappointing and a waste of time!
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The hours of operation Google has listed are incorrect. Following are the correct hours: Mon - Fri: 10am - 5pmSaturday: 9am-2pm (Seasonally April-August ONLY)Closed on Sundays and all Federal Holidays(Also Closed Saturdays September-March)
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