Client Review on lojomarketing.com

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Three years and no website! At the end of December 2010, I gave Lojo Group, LLC a $2,150 deposit towards my business website. I desperately needed to market my business to increase my income. At our initial meeting, Eric Lay was extremely enthusiastic and seemed to understand exactly what I was requesting and needed. After a couple of weeks, I spoke with a project manager to start the design. I was excited. I hadn't heard anything for 7 months, so I contacted them. My project manager had changed. A month later, my project manager changed again. Two months later, my project manager changed once again. Each previous project manager had left the company. It was practically a "start over" every time. There were a couple of months of decent communication in May and June of 2012.. Not too many questions though, so I thought they were developing along waiting on me to make my final payment. Then it just stopped, so in October 2012 I requested a status. They did give me a link to a development site. It had some errors in functionality and severe grammatical errors in messages/confirmation emails to be sent to my clients. I made an appointment for a walkthrough with Eric. Well, he did "walk through" the website pages and he pointed out how they appeared to be what I requested. When I left, he told me that the receptionist/bookkeeper would now be my project manager. Really?I thought about our shallow meeting. I needed to know how it functioned in the back-end. Was it doing what I needed and requested as outlined in the project scope? I needed my clients to have the ability to login, enter data, review/change, submit for processing, and review or cancel after submission. So, on New Year's Eve of 2012, I decided to perform a thorough walkthrough of my own as the Admin and as a client. In four hours, I documented anything and everything. Some things were wrong, not according to my requirements, and some were simply missing. I categorized/organized the changes by webpage to make the changes more efficient. In essence, I was doing their job for them.A month later, I received an email from the receptionist stating that she would have to get me an estimate for the "additional" changes. What!? I was done. I was working 4 part-time jobs to make ends meet while waiting to market with this new website. After several demand emails and a certified letter, I decided to file in small claims to get a refund and take my business elsewhere. The evening before our, September 2013, court date I received a CD and cancellation form via UPS from Lojo Group. With the delivery of the CD, Eric Lay and his wife were able to convince the, admittedly non-technical, pro-tem judge that they fulfilled the contract. Over three years of runaround with no website and I lost the case. Now I'm stuck with an unusable website I can't afford to fix or replace.