Massage Envy Franchising, LLC
Client Reviews on Massage Envy Franchising, LLC
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My massage was excellent. The pressure was great in the vibe was great. However, my massage was supposed to be a 60 minute massage from 7 to 8 and it started at 7:05 and ended at 7:54. I'm a little disappointed since it felt so good and I paid for every minute.
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First of all, the massage and facial were GREAT! However, one of the attendants at the front desk was not. I gather she is new so I understand there is a learning curve. If she had doubt, she should have waited on a co-worker. We had miscommunication regarding a gift certificate and coupon card that was gifted to me and as we tried to clarify payment, she became more and more impatient. We were also frustrated because we couldn't understand her calculations and she couldn't understand that we only wanted a portion of the amount put on the card. She kept implying that what we were telling her was wrong and that she had to rephrase what she said to make us understand. But we were actually correct and I ended up paying for part of my massage and facial because of her error. It wasn't much so I didn't return but with some patience and follow through, she could have probably figured it out. Her co-worker who was next to her helped out at the end but I wondered why she didn't intervene sooner since she could see the attendant was struggling. Today my mom went for a facial and told me there was miscommunication again because of the same coupon card. I'm wondering if the front desk staff needs further training? It's a frustrating experience after a pleasant massage and facial.
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Nothing better than a massage and a facial
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Mike is the best!! I feel like I have a brand new neck. Lol. I feel so relaxed and renewed. The staff is always very friendly. There is such a relaxing and quiet vibe when you walk inside.
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I have been a member for a long time, over 10 years. Lately they have been canceling appointments on the day of the appointment 3 times in a row. I am disappointed with the level of service now.
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I've had two incorrect appointments booked in a 3 month span. The receptionist clearly do not listen. I will be taking my business elsewhere and friends will be cancelling memberships as well.
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Wonderful staff!
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Always excellent customer service, Montana gives the best massage and advice
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If you get a massage at least once a month, go with membership. Good staff and therapists. Very Relaxing.
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