Mel Harnsberry Insurance Agency
Client Reviews on Mel Harnsberry Insurance Agency
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I have have used this agency for over 30 years with no issues. I referred my mother who had both home & auto insurance. My brothers also use Mel Hansberry as their insurance agent. We all have been very happy with this company and had no problems. And, no we are not relatives or close friends with the Hansberrys.
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Pleasant and knowledgeable staff.
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Makes changes without consulting customers:I've been with this agent for some time now. And he has changed the deductible on my home insurance from two thousand to five thousand without consulting me. He has changed my auto insurance from $250 to $500 without my permission. I just found out today that he changed my 25 year term life that was $9 a month to a five year term at $33 monthly payments, also without consulting me. I am so sick of this snake I am dropping State Farm altogether. I hope this saves someone before they do business with this agent.Anthony Ward
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I have been with Mel Harnsberyy since 1992. They have failed maintaining policies and yesterday without notice, termed my home insurance coverage. They informed my mortgage companies of LIES and told them that my home was vacant - my home in Clinton, MD, is lived in by myself and my two children. Mel has termed my disability coverage, childrens life insurance coverage, and now my home inusrance. I will be reporting him immediately to the Maryland Insurance Administration. DO NOT USE this company, they never answer the phone, and when they do, you have to constantly speak with the "specialist" (Cynthia and Vicki), who are never available, and does not respond to emails or messages they want you to leave. This company has gone down hill since Alicia left in the early 1990's! He is an embarasment to his Fraternity, just a poor representation as a franchise owner! Once they sell you a policy, they do not want to assist you at all after that - I now know why my sister and parents left them a long time ago. I will be removing my the remaining 7 policies with them - they are the worst!
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After having a whole life policy with Mel for over 20 years, it has been impossible to get him to return phone calls/reply to emails to increase coverage with the contracted Guaranteed Insurance Option on my policy. For two weeks I have tried getting someone to answer my questions from their office and cannot get a response back. I will be switching homeowners policy to another company and will be switching agents for the whole life insurance policy.
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