Client Review on Pima County
Feedback:
Oct 12, 2017 As a newcomer to the Oro Valley Pima County Library System, I'd like to make a few observations. Firstly, what a great library, helpful staff, great periodicals, wide book selection and comfortable reading areas you have. It's a library that you should be very proud of. Ok, now my one and only beef. I'm a lover of libraries and have been to many so I think I can make a statement here that carries some weight. I cannot believe how NOISY this library is. People are in full conversation on cell phones as I write this. Customer Service assistants are having bantering loud and lengthy conversations with customers that can be heard throughout the entire library. Kids are running and yelling, unsupervised, in the adult sections of the library. I was always taught that libraries were quiet areas, not unlike a church. Places you go to read and concentrate- to enjoy a good book. The Oro Valley library violates all of the expectations of a quiet retreat. A few suggestions: * Ban cell phone conversations within the library confines. If you need to use your phone, go outside. * How about some large signs requesting people to turn off their phones just like when you're in the movie theatre. *If children can't be quiet in the adults areas, then at least insist that they enjoy their library time in the children's section. *A large sign at the library entrance requesting people to respect others desire for a quiet library experience. * A reminder to Library Customer Service people to lower their voices when assisting others and to remind patrons to lower their voices as well. *Consider putting a noise barrier around customer service and perhaps moving the desk to a more remote area to help alleviate noise. *Install a giant SHHHHHHHHHHHHHHHHH! sign just inside the library doors. Give the message to library users that this is a quiet area.This is not meant to be a mean or nasty letter. On the contrary. I just happen to believe that this is a great place but that a quiet library would be a better library and a make for a more enjoyable experience for all. Thanks. Sincerely,Tim Quillin
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