Auto Partners Insurance Agency
Client Reviews on Auto Partners Insurance Agency
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I already have several policies with Erie and I needed to get a secondary home policy in another state. Agent claimed it could not be done and was not very helpful in digging into the details and just gave vague to questions or refused to answer. I believe she just didn't want to be bothered with it.
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I am so happy I found Partner's Insurance years ago. They always look out for our family's best interest, and the staff is very knowledgeable and nice to work with. The best customer service I've experienced.
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Very disappointed in the customer service. Even though my current insurance company and myself notified them to cancel insurance they never did which resulted in tons of over payments and they would not back date. Then referred me to the office of the president of the insurance company. Really?! What is the point to have a broker if this is the customer service you get.
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I switched all my business auto and liability insurance over to them. Tyler was outstanding with everything. Saved money and service was best I’ve had. Thanks Tyler.
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I am insured through Erie Insurance. As usual Erie Agents come and go every week. My agent sold my acct to Partners Insurance. So I am somehow still insured with Erie but have some business with Partners. Been with Erie for over 20yrs and only had to file one claim for a small bump up. No speeding tickets, no home claims, nothing. Then we finally needed them for a retaining wall that collapsed during a hurricane. They claimed just by looking at it that it was water that caused the collapse. They just looked at it. No investigation, no digging. They did send an engineer out and he looked at it. He did a little digging with a stick he found lying on the ground. Couldnt even use modern tools, a freaking shovel. He used a broken stick. I told them it was the 300lb limbs that fell out of the trees that caused the wall to tumble. They claimed because there was "earth movement" then it had to be water. Of course there is "earth movement'. That's the purpose of the wall, to hold back the dirt. Just plain ignorance. I guess technically Erie is the problem. However, Partners Insurance is the agent. They looked at 2 pics of the damage and claimed it appears to be "earth movement'. And as the agent they should have at least came out to look at the damage and go to bat for the customer. If there is any doubt then there should be better techniques used to determine the cause. Not just looking at pics or poking around with a broken stick. The policy should either cover damage to retaining walls or not coverage for retaining walls. There is no real solution to determine the cause.
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Great Staff to work with. Very Professional. Competitive Rates.
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Linda is a great insurance agent and is incredibly helpful. I highly recommend working with her!
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