About - Pixel by Pixel Ltd

Overall Feedback:

Overall, I wouldn't use this firm again. For a large app branding and marketing project, they made a total hash of the project management. From having c.6 months to do all this, their mismanagement (e.g. not kicking off phase 2 for c.1.5 months) destroyed the ample time, leaving me with 1 month to get things done. The brand name they proposed already had a UK trademark on it (meaning we had to redo the brand name). I only found this out when talking to my own legal team - though you would expect them to do that check for you before proposing names.And if you, like me, believe honesty is the cornerstone of good business, then they missed this too. They kept telling me things were good when they weren't. They took payment in advance for each phase - and though they hadn't met the brief of phase 2, one day they decided phase 2's budget was exhausted and that, thus, phase 2 was done. I thought their branding guy - Jon - was excellent. But the project management is not goodSteer well clear.UPDATE - 13/6/17You will note below that Pixel by Pixel has replied. However, please do not believe their reply. By reading this update and then comparing them to his update, you can decide if he is telling the truth (or not)...1. He says they produced a variety of options for the app name - but actually, the final end name they proposed was one that was trademarked. They didn''t check if it was trademarked before presenting this. They pushed this name because they hadn't bothered to check the free, universally accessible trademark database.2. He questions whether the legal team were right in warning of trademark infringement that they were walking me into... well - given 3 separate trademark specialists from 3 UK legal firms, all independently agreed this was a clear trademark breach - yes, the the legal teams were right. Pixel is just trying to mislead readers.3. He says he didn't say phase 2 was completed and did a whole load of free work. I have an email from one of his team (midway through me asking him to justify his costs - after a series of missed calls to discuss his costs), which just effectively went 'here you go - this attachment concludes phase 2'... with no discussion.4. He says he had no idea of my dissatisfaction - given he received about twice weekly emails prior to me terminating the relationship asking him to justify his costings - which he ignored - I'm shocked. But it sums up Pixel by Pixel.It's just not worth the risk - get a different firm