Prize Logic, LLC
Client Review on Prize Logic, LLC
Feedback:
I bought two Samsung S6 phones and was supposed to receive two Samsung TV's. They sent an email telling me I was only getting one. I tried to contact them. Their phone system is set up so it automatically hangs up on you or transfers you to a full voice mail box. They do not answer email. They do not answer Facebook messages.I did a lot of digging, but I eventually found their attorney's information thru the BBB website. He was able to get a representative from Prizelogic to call me who told me I filled out their form wrong (which was a lie) and she would send me a follow-up email so we could get it corrected. She never sent it. I contacted Sprint and they wouldn't help me. They told me to contact Samsung directly.I contacted the Sprint Store and they told me they could get one of their Samsung "reps" to intervene if I was unable to get anywhere, but asked me to wait or to contact Samsung directly. I got in touch with Samsung Support via Facebook and explained the situation, sent them the acknowledgement and the approval emails along with photos of IMEI and WiFi Mac address.This was the trick that finally got me results. With-in a day or so I got a second approval email and my TVs arrived yesterday. Finally.Clearly, this company does NOT have the ability to handle large rebate promotions or contests. If you see them associated with any prize you've won or rebate, be ready to fight for what is rightfully yours.
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