Client Review on State Farm
Feedback:
Horrible customer service. I have been a customer of Randy's agency for 15 or so years. I was insured with my parents through him and now through my own policy. We created a claim after an accident on 6/25 knowing our vehicle would be totaled out. Unfortunately, Randy and Kris have been unwilling to help us at any point during this ordeal and it is now 8/4 and we STILL do not have the vehicle paid off. They surely have the title and probably have sold the vehicle to a scrap yard, but the vehicle is yet to be paid off. I'm having to continue to make payments on this vehicle-- coming up on 3 payments now since the accident. I have gone rounds and rounds with State Farm and after finding out on 8/3 that the settlement check was sent to the wrong address-- I called Randy out of sheer frustration to get assistance. His response was that he could not get in the middle and State Farm doesn't want him to. I then told him that we are done with State Farm and that once our Jeep was paid off we would be finding a new insurance agency. His response, "See ya!!" And then he proceeded to hang up the phone..Please tell me how that is professional and appropriate? As a customer who pays my agent every month, how is it that they cannot assist in a matter such as this? I have never, ever had to jump through so many hoops in my entire life and the way we have been treated my State Farm and Randy's office has been absolutely absurd. My payment clearly goes towards a throne that he must be sitting on in his office daily. Unbelievable and I wouldn't recommend these guys to anyone. Horrible agent. Horrible people. Horrible service. If you'd like to be jacked around, by all means-- otherwise please, please do yourself a favor and find an agent who is WILLING to work for you, not against you.
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