Client Review on RE/MAX, LLC
Feedback:
We had Jennifer Neely as our realtor and she was so great and we would have her as our realtor again. However, the reason that I gave Re/Max 2 stars was because of Dayna Dann. We bought the house and the company told us that we can borrow the truck to move for free, which was great. We emailed Dayna about the truck and filled in the form telling the date and time that we will pick up and return the truck. On the moving day, we went to Re/Max to pick up the truck key, and Dayna told us that we never give her a confirmation on which day we need the truck. Therefore, we ended up with no truck and there will be no truck available until it is too late to move. According to the email attached, my husband sent in the form with the date and time and Dayna even reply that she will print it out and put it in her file. I asked if we could go rent the truck and reimbursed with Re/Max but the answer was no. It was not our fault that we did everything, followed every instructions, still did not get the truck, and had to bare the cost of the moving truck since we have to immediately rent it from Uhaul. Our realtor Jennifer was so nice to offer to help us pay part of the moving cost. However, Dayna never say sorry or took responsibility of her mistake for not opening the attached file and was rude about the situation when I asked her about the form that we sent in. Instead she told us how many truck she has to deal with this month and she's too busy and walked away. I'm very disappointed.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
