Client Review on Contact ResorticaHawaii.com, Inc.

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622 Mauni Lani VIllages-rented through ResorticaHawaii in January 2015.On Friday 7/10/15, the day of our arrival we went grocery shopping, excited from our long trip to settle in and barbeque and hang out in the townhome. The grill did not work. My husband contacted Kim Horton, the owner of ResorticaHawaii and she said she would send the maintenance guy the next day. When no one called us the next day we went to ResorticaHawaii to try and get someone to look at the grill. By chance, we met the maintenance man and he told us that he knew our grill in 622 didn't work and that he recently ordered the parts needed and that before we arrived he put a lighter in the unit so we could manually light it. After repeated calls to Kim from ResorticaHawaii she said the maintenance man was wrong but we had to continually beg for a resolution. The maintenance man finally came on Tuesday and worked on grill and confirmed with us that the grill was completely dead and could not be used. Kim was very unprofessional and kept changing her story. Kim and ResorticaHawaii did not hold true to ResorticaHawaii's promise of Customer Service. Everyday during our vacation, including our wedding day there was negative banter texts/calls from Kim asking why we couldn't use the kitchen to cook? Basically blaming it on us for not using the kitchen instead of the grill. This is completely inexcusable. We rented 622 primarily for the outdoor area, especially for the use of grilling out and they knew prior to our arrival that it didn't work and they didn't disclose it to us. We also had problems with 2 of our tvs and requested help with this again EVERY DAY of our vacation. The maintenance man looked at it 4 days after we arrived, the same time when he looked at the grill and he just made it worse. The excuse we got from Kim is that the owners needed to write a letter to satellite company and they weren't available. Finally ONE WEEK after our arrival the tv's were improved by a simple reset from the Satellite company. After the reset the tv's were better but still not 100% watchable. It was truly an unfortunate situation that put a major damper on our dream vacation. If Kim Horton/ResorticaHawaii would have just conducted themselves in a professional manner and not let things drag for our entire vacation and even after our vacation I would have more respect for them and that goes for the owner of 622 who just wants to take in their money and not provide the amenities that are disclosed being included for what we paid for. According to the ResorticaHawaii website unit 622 at Mauni Lani had another renter coming in the same day we checked out...I feel sorry for them as I am sure they were not told about the problems in the unit.Excessive ants and maggots in garage. One garbage can smelled terribly and had garbage in it. Eventually after our complaint, the garbage was removed but still a foul smell coming from garbage can...it was never cleaned to get rid of what was attracting the maggots.In our experience, Kim Horton seems to lack the leadership skills it takes to deal with problems as it relates to rental properties of ResorticaHawaii. You would think the OWNER would treat customers properly and not give them the run around and badger them for things that ResorticaHawaii are responsible for providing. When a problem arises it should be dealt with promptly as the renters are on their vacations especially when its non working things in unit that are suppose to be working. KIm Horton and ResorticaHawaii should have notified us before our arrival about the problems with the grill so we didn't go out and purchase meats to grill. If our problems would have been addressed in the beginning of our trip we would have been much more understanding but because of the daily back and forth texts and calls it really made our vacation and our wedding more unenjoyable. 7/10/15 to 7/19/15