Sheriff's Department
Client Review on Sheriff's Department
Feedback:
Call placed approx 3pm Sunday July 1, spoke with dispatch Danielle. Explained that I was clearing a lot in Big Bear and found syringes and wanted to know where a disposal site was in the area. Seemed like a pretty straight forward question that could have an immediate answer. Instead I was asked if I were the user of the needles and if they were used for illegal drugs. Really, does it really matter what they are used for? They don't belong to me and I stated I just wanted to be responsible and dispose of the syringes.As a side story, I stopped into CVS and asked about syringe disposal - the reply was that I could purchase a sharps container and pay to mail it to dispose of.I was then asked what is the address of the lot I was clearing - PERCEPTION - I was to feel like I was a criminal! The lack of phone skill was extremely apparent and the icing on the cake was that "I can't help you if you don't give me all the information I am requesting" Pretty sad state of affairs since: 1 it is illegal to dispose of syringes in common trash 2: the sheriff dept/PD is to help the community, not accuse the caller. Think of this - and I am a knowledgeable retired healthcare worker - safe baby surrender. A caller asks for surrender sites and is asked a thousand questions - Instead of being provided helpful information the caller probably feels persecuted. What would you do then?In certain areas - there is absolutely no need to ask the questions Danielle did - she only needed to provide information to the request - AND CERTAINLY did not need to make judgemental statements to me the caller. Sheriff dept please train your staff- this is a community and respect for all callers should be first and foremost. This did not seem the case at all. And by the way, I still have the syringes and still need to dispose of them. What would you do? I believe a public posting would be helpful.
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